Aitken Partners is bound by the Privacy Act 1988 (Cth) (“the Act”) and the Australian Privacy Principles (“APPs”) contained in Schedule 1 of the Act. We are committed to ensuring that we protect the privacy of your personal information, preserve the confidentiality of this information and comply with the Act and the APPs.
What follows is our policy statement required by the Act. Our obligation to you is however, more expansive than the Act – it is to keep your information confidential unless we are required by law or authorised by you, to disclose the information.
“Personal information” is any information or opinion (recorded in any form) about a person, whether true or not, from which that person may be identified.
The type of personal information we collect from you will depend on the type of dealings we have with you. This will generally include contact information, and depending on our relationship with you further information including information in relation to assets and finances, property interests, employment, tax file numbers, your health and family relationships.
We will sometimes collect “sensitive information” from you. Sensitive information is defined in the Privacy Act to include, information and/or opinions about sexual preference, political affiliations, religious beliefs and health information. We will only collect sensitive information with your consent or as required by law.
We will generally collect personal information through direct contact with you. This may be in person, by telephone, email or post.
We may also collect information from publicly available sources, other professional advisors or government and statutory authorities in connection with your matter.
You have no obligation to provide us with your personal information. However, where certain information is not provided we may be unable to provide services to you.
We collect your personal information to:
We will not use or disclose any information about you other than the purpose for which it was collected, without your consent, unless the use or disclosure is permitted under the Privacy Act, required by law or authorised by you.
We are bound by professional obligations of confidentiality and legal professional privilege. We will continue to treat and protect any personal information we receive in accordance with these obligations.
If you supply us with your contact details, you may receive information from us on new products and services or upcoming events. By using our website, you consent to the receipt of such information. We do not use sensitive personal information in direct marketing activity. If you do not wish to receive such marketing material, please contact us on 8600 6001 or email email@example.com and let us know.
We take reasonable precautions to safeguard your information from loss, misuse, unauthorised access, modification or disclosure. We use a number of means to protect your information including:
We take reasonable steps to securely dispose of all information that is no longer needed for the reason that it was requested, or as required by law. We are unable to guarantee that the transmission of data over the internet is totally secure.
We use a program called Settify to provide a free information service regarding family law and wills & estates matters. We pay Settify a fee for providing this service to you.
We may disclose personal information to external service providers including IT service providers and external archiving services. Where we engage external service providers we take reasonable steps to ensure these providers comply with the APPs.
We may disclose personal information to overseas recipients in order to provide necessary legal services and for administrative or other business management purposes. Before disclosing any personal information, we take steps reasonable in the circumstances to ensure the overseas recipient complies with the APPs or is bound by a substantially similar privacy scheme, unless you consent to the overseas disclosure or it is otherwise required or permitted by law.
You are permitted to access the personal information we hold about you in certain circumstances and you are also allowed to correct inaccurate personal information we hold about you subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our privacy officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us as follows:
You should include details in your enquiry or complaint of the aspect of the policy and any specific details about the matter you wish to discuss.